David Smith, director of operations at the Interactive Media in Retail Group, said there are steps firms can take to improve.

The majority of consumers think that parcel delivery providers could make their lives more convenient by giving them a specific time as to when they can expect their goods to be delivered.

David Smith, director of operations at the Interactive Media in Retail Group (IMRG), stated that while members of the public are generally happy with Post Office alternatives, there are steps firms can take to improve their services.

He said that the major area for parcel delivery businesses to work on is giving consumers a day or time as to when they will receive their goods, rather than them having to guess when they will come.

"What we have found at IMRG is that when you ask consumers what they want to make deliveries more convenient, nearly eight out of ten are looking for a specific delivery day, and seven out of ten are looking for a time delivery," Mr Smith stated.

According to figures from IMRG, delivery concerns had a noticeable impact on online clothing sales in October, with yearly growth of 13.2 per cent, which fell short from the average of 27 per cent for the month of October in previous years.

Posted by Laura Rathbone


Article Added: 05/02/2010 09:26:28