A report out today has slammed the investigation which led to controversial Post Office closures in the UK.
Consumer Focus found that although record numbers of people took part in the consultation, the Post Office Ltd did not fully engage with them.
The report, ‘Seen and Heard? Consumer Engagement in the Post Office Closure Programme’, accuses the company of not understanding how the closures would affect communities.
In May 2007, the Post Office announced 2500 branches would be shut down in the UK.
The closure and consultation processes were overseen by the Department of Business, Innovation and Skills.